About Your Local BMW Retailer | Douglas Park Glasgow

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

194 ratings and 123 comments received in the last 90 days.

20 September 2025

The salesman Dylan Prendergast handled the whole process from start to finish absolutely wonderfully it was a pleasure to deal with him and I'm sure we will do business again in the future.

17 September 2025

Friendly and helpful staff

14 September 2025

Were kept up to date with how everything was moving along every step of the way

14 September 2025

Great selection of car I was looking for.

10 September 2025

Good customer service

10 September 2025

Absolutely no complaints.

05 September 2025

Craig Forsyth and Jonathan White could not do anymore for they were superb and very professional in their roles and responsibilities.

05 September 2025

They were very welcoming, helpful and knowledgeable about the cars; linking this to my needs and wants to provide me with the best option for me, also respecting the price range I wanted to stay within. A very well run garage with excellent staff.

31 August 2025

Ease of delivery and assistance in arranging finance

26 August 2025

Went snoothly

See all reviews

18 August 2025

Excellent customer service and communication

18 August 2025

Very thorough and professional

18 August 2025

Very good service

06 August 2025

Everything was fully explained

03 August 2025

As above

01 August 2025

Graeme was excellent throughout the process- he absolutely understood our requirements and provided great insights to the new 'product'. I felt Graeme worked with us to get to a mutually beneficial agreement

30 July 2025

Excellent attention to detail. Organised.

17 July 2025

Both assisted in the handover. Ewan was fantastic in showing us the features and explaining everything. He took time to make sure we felt confident and comfortable before driving away. Cameron was there to answer any queries. Both assisted greatly.

04 July 2025

Colin, the sales advisor was extremely patient and courteous. He listened to my requirements, source the car and explained all the new electronic gadgetry clearly and concisely

03 July 2025

We got messed about a lot with this purchase. This is the 2nd purchase from this retailer , the vehicle had surface scratches. Which were buffed out whilst sitting out the finance.

21 September 2025

Supplied courtesy car, extended when needed, kept me updated throughout process, listened to all my concerns with car, and very efficient on the overall process.

20 September 2025

Didn't like the fact that the address for the Glasgow service centre in the BMW app/website and communication was different from the actual address! The address I had took me to Douglas Park Glasgow sales centre!! Otherwise it was good experience.

20 September 2025

Did it all right

18 September 2025

Please see above

18 September 2025

Excellent service and staff that make everything clear and concise.

18 September 2025

As above

16 September 2025

Staff communicated well throughout every step.

15 September 2025

Very helpful staff and very efficient service process.

15 September 2025

Work done on time. Report on general condition of car is fair as far as I can determine.

14 September 2025

N/a

See all reviews

14 September 2025

Response was excellent from initial contact to collecting, completing the checks and returning my car

14 September 2025

Got the car back and the engine management light was on (my wife didn't notice this) unfortunately we were flying out on holiday the next day and have came back after 2 weeks and it is still on.

13 September 2025

My car was booked in for a faulty window to be looked at I asked Ross Lyon to request it was driven by a mechanic to hear this and it was not passed on I had to show the mechanic myself and now has to be rebooked for 16th sept communication breakdown

13 September 2025

Very good customer service received.

12 September 2025

From booking my car in to picking it up has been seamless

12 September 2025

I spoke with Margaret she said she would call and she did i collected my car and I had a small issue and Jack called the next day to sort it out

12 September 2025

Kept updated throughout

11 September 2025

Amazing service and very efficient & kept us updated!

11 September 2025

Great, all went well

10 September 2025

Not even a star, i was advised that I need 5 more hours of diagnosis, £162 for each hour and the problem might not be identified so might even need more hours

10 September 2025

Easy and quick service

10 September 2025

It is a balanced over view

09 September 2025

As above no after sales service, I contacted the garage to ask for help and was repeatedly ignored. I have since complained to BMW about the dealership

08 September 2025

Connor Moran was very helpful in all aspects including working out the best option for my budget and I was very happy with the car spec and service provided by him.

07 September 2025

Kept me informed

07 September 2025

Everything went really well with the service of my X3, from booking in to delivery back to me.

07 September 2025

No complaints

05 September 2025

I have considered other service providers as my location is difficult to reach you but have decided to continue using BMW Glasgow.

03 September 2025

Great service from Jack Law, surprisingly reasonable pricing, I know they know how to deal with my car and can identify issues as they are experts.

03 September 2025

My service experience was great. From submitting my query to getting my car back, I was updated regularly by both the booking team regarding booking and courtesy car and The service side called the day before, during the repair and after for updates.

30 August 2025

Very helpful staff

30 August 2025

Efficient and good communication.

24 August 2025

Helpful and efficient

23 August 2025

Fast and efficient, was even cheaper than quoted due to them applying a discount

23 August 2025

Would be 5 but service light is still showing on app so need to contact customer service again

22 August 2025

Kept me updated at all times

22 August 2025

Took the car in the previous afternoon, got it back late afternoon, serviced and washed. Potential problems advised

22 August 2025

Same as previous answer

20 August 2025

Once again. Douglas Park BMW have always given me first class service.

20 August 2025

All work was carried out as arranged and I received car back at allotted time.

20 August 2025

Easy to organise and check in and everything was carried out efficiently

18 August 2025

Friendly and efficient service. I go to this service centre rather than one that is just a few minutes away from my home because I know that I won't be charged additional fees without reason.

18 August 2025

Job done on time

18 August 2025

Job was completed in the time. Courtesy car was much appreciated.

17 August 2025

Staff were all lovely, offered tea, coffee or water

16 August 2025

As above excellent, prompt and polite service.

15 August 2025

Very thorough and love the video walk through

15 August 2025

Staff is very helpful, polite and professional.

12 August 2025

Can't praise enough. Easy, timeous, pleasant, professional from engineer video on

12 August 2025

30 mins wait to collect it was a Friday tho. Did receive a free reusable cup for the experience

12 August 2025

Happy with the overall service and ease of booking

11 August 2025

I had a minor issue with the dealership which was resolved quickly and to our mutual satisfaction

11 August 2025

Car was ready at a time suitable to me and I received updated phone call

10 August 2025

Staff went extra mile to provide excellent service. Staff member fully explained work carried out

10 August 2025

Very good staff service ,There is a staff member and a manager. I have known him for 5 years. I have been serving in this company.

09 August 2025

Work carried out when said and advisor was great at keeping me in the picture

09 August 2025

Good service

08 August 2025

Service estimate 1 - 1.5 hours ended up being nearly 2.5 hours. Car sat for 30 mins outside, unlocked, after service while waiting for paperwork. 30 mins to pass paperwork from workshop to reception. Video provided shows tyre at 5.98mm - reported 5.0

07 August 2025

I got my car back earlier than I was expecting

07 August 2025

Was very quick and done all the work that needed done perfectly

04 August 2025

Got more than expected

04 August 2025

Absolutely no issues and delighted with the curtesy car wash and vacuum.

02 August 2025

Car was inspected for wear as well as checking rattle. Video was very clear making it obvious I needed new rear discs and brake pads.

02 August 2025

Good service provided so happy customer

01 August 2025

They collect and return my car, courteously and efficiently; I was given an estimate of cost; and the work was completed timeously!

01 August 2025

same as above

31 July 2025

As above

30 July 2025

All work was explained and costed before being carried out. And again on completion

29 July 2025

My car has not had the service as yet . I was invited for a car recall .

28 July 2025

Work carried out as required and car was also washed.

28 July 2025

Good efficient service.

27 July 2025

Fantastic customer support and service. DP go above and beyond to help resolve any query or request that I make

26 July 2025

I booked my car in for a service only, given it had been subject to an MOT test 8 months previously. Unbeknownst to me, it was then MOT'd again and I was not contacted about this. Staff at Douglas Park kindly refunded me the cost of this test.

26 July 2025

As above.

25 July 2025

As above, the service from the two female colleagues at check-in and uplift of my vehicle was perfect

24 July 2025

Friendly, explained everything clearly and good communication.

22 July 2025

Service is quite good

21 July 2025

Issue was resolved much quicker than expected

21 July 2025

Excellent customer care thank you

21 July 2025

The service was really good.

20 July 2025

Video sent to me of vehicle health check. Somebody walked me out to the car after the service in the pouring rain. Amazing going the extra mile.

19 July 2025

You customer service man Ross was brilliant. Sorted every out, telephoned to keep me up to date.

19 July 2025

All topics are adressed and explained before the service/repair such that there are never any subsequent surprises

19 July 2025

They sorted problems quickly

16 July 2025

I was kept updated throughout

14 July 2025

Great customer care.

13 July 2025

Poor service, poor communication

12 July 2025

This is my second car from DP and overall, I am satisfied. I will likely get my third car from there when the time comes.

12 July 2025

Fast and efficient service and kept informed. Very pleasant and helpful staff.

09 July 2025

Service is carried out to the expected standard for a bmw centre

09 July 2025

Again excellent service

07 July 2025

Got assistance with booking / checking in. Job done within the time agreed.

07 July 2025

Kept informed of service status and any issues requiring attention.

06 July 2025

Because simply put it was A Very Good Service

06 July 2025

Easy access, quick and efficient

05 July 2025

Staff were friendly and professional

04 July 2025

01 July 2025

I was given the car back with my back seats down and boot covers taken off and placed on top of the pushed down seats. The car had not been valeted as requested when I checked it online. The car had no fuel I barely made it to a fuel station.

01 July 2025

Problem resolved, so very satisfied.

01 July 2025

They handled the service well overall. Pick up and drop off made my life much easier, please keep this service. Happy to book well in advance to access.

01 July 2025

Courteous and professional. Every member of staff had time and patience to deal with me.

01 July 2025

Everything was great. The only thing was that I got a lot of messages reminding me of my appointment but maybe this is necessary for some people.

28 June 2025

Dreadful. Taking the car in was ok, staff didn't seem very happy at their work. Courtesy car was a 2 series and a very basic model. Service seemed to be fine with no issues.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details