OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
195 ratings and 116 comments received in the last 90 days.
17 July 2025
Both assisted in the handover. Ewan was fantastic in showing us the features and explaining everything. He took time to make sure we felt confident and comfortable before driving away. Cameron was there to answer any queries. Both assisted greatly.
04 July 2025
Colin, the sales advisor was extremely patient and courteous. He listened to my requirements, source the car and explained all the new electronic gadgetry clearly and concisely
03 July 2025
We got messed about a lot with this purchase. This is the 2nd purchase from this retailer , the vehicle had surface scratches. Which were buffed out whilst sitting out the finance.
21 June 2025
It is always a pleasure to buy a BMW. The quality is excellent.
18 June 2025
All good bar 1 small issue. I think my tyres were over inflated and I had reduce the psi in each after had left the garage, was affecting the drive. Checked BMW website for recommended pressure and was surprised my car made it past the safety check.
17 June 2025
Dylan was thorough in the process of concluding all the necessary paperwork, service plan and in car advice, setting up both our profiles on MY BMW. He sought the assistance of a qualified member of the team regarding Gap Insurance.
04 June 2025
Very efficient service and attention to detail.
01 June 2025
Very satisfied Conner has done it again!!. He was able to source me the car of my dreams very efficiently and I was able to pick it up within 5 days. You can't bit that level of service.
30 May 2025
Straightforward process, small issue with a seat which garage dealt with efficiently
30 July 2025
All work was explained and costed before being carried out. And again on completion
29 July 2025
My car has not had the service as yet . I was invited for a car recall .
28 July 2025
Work carried out as required and car was also washed.
28 July 2025
Good efficient service.
27 July 2025
Fantastic customer support and service. DP go above and beyond to help resolve any query or request that I make
26 July 2025
I booked my car in for a service only, given it had been subject to an MOT test 8 months previously. Unbeknownst to me, it was then MOT'd again and I was not contacted about this. Staff at Douglas Park kindly refunded me the cost of this test.
26 July 2025
As above.
25 July 2025
As above, the service from the two female colleagues at check-in and uplift of my vehicle was perfect
24 July 2025
Friendly, explained everything clearly and good communication.
22 July 2025
Service is quite good
30 July 2025
Excellent attention to detail. Organised.