OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

320 ratings and 166 comments received in the last 90 days.

14 January 2025

Cameron Macfarlane was excellent throughout & it was an absolute pleasure buying the car with him. The whole process from booking to delivery was super seamless. Cameron was gracious and walked us through the car, its features & setup everything.

05 January 2025

Sales person was polite, friendly and efficient

28 December 2024

Very helpfull

27 December 2024

4 Stars simply because process took too long and was somewhat impersonal. This was not the salesman's fault but more the time they had to spend checking all the documentation on screen. Over reliance on technology systems.

23 December 2024

Staff all very friendly

23 December 2024

Very easy to deal with and pleasant

21 December 2024

The delivery was excellent and vehicle fully valeted.

15 December 2024

Connor made sure I was kept informed and made me feel like the only customer he had.

13 December 2024

I was extremely satisfied with my experience at the BMW Centre. Roddy MacPhee and David Lawrence provided outstanding service throughout the entire process, from the initial purchase to the delivery of my new car. Their professionalism, excellent rap

09 December 2024

As previously mentioned, a great experience supported by enthusiasm from the sales staff.

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14 January 2025

Got it served and back really quick.

14 January 2025

Car was in from 8:30-5 for only a brake fluid change, requested a clean after but this wasn't completed. I think due to the late running of the work, as was called at 4:30 to say it be ready by 5pm

14 January 2025

They had my car for 6 days to replace a tyre. My tyre and wheel plan is with another company, so they seemed uninterested. After 3 days, I called myself to get the repair authorised to find out they hadn't even given the right information.

11 January 2025

Great service kept me updated throughout the whole process.

11 January 2025

Excellent staff support esp Margaret's, in scheduling and at collection time

10 January 2025

Before service I was getting smoky smell from my AC vent and as per BMW forum it cause is transmission oil service request which was already raised for my car. Post service I still get similar smoky smell.

07 January 2025

Yes all good

06 January 2025

I have questions on the capability of your staff to deal with a customer concern, ability to align and show empathy and handle the situation with care and attention. Two branches, two poor experiences.

02 January 2025

Great staff

01 January 2025

Douglas Park Glasgow were excellent. It's BMW reliability that killed it for me.

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