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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 136 comments received in the last 90 days.
28 January 2025
Connor Moran was exceptional throughout the sales process. Knowledgeable about the car and a credit to his company.
22 January 2025
Dylan was a pleasure to work with from start to finish.
17 January 2025
Roddy is a really nice guy, informative, knowledgeable and friendly, not pushy and takes time to understand what I want and explained every detail.
14 January 2025
Cameron Macfarlane was excellent throughout & it was an absolute pleasure buying the car with him. The whole process from booking to delivery was super seamless. Cameron was gracious and walked us through the car, its features & setup everything.
05 January 2025
Sales person was polite, friendly and efficient
28 December 2024
Very helpfull
27 December 2024
4 Stars simply because process took too long and was somewhat impersonal. This was not the salesman's fault but more the time they had to spend checking all the documentation on screen. Over reliance on technology systems.
23 December 2024
Staff all very friendly
23 December 2024
Very easy to deal with and pleasant
21 December 2024
The delivery was excellent and vehicle fully valeted.
15 December 2024
Connor made sure I was kept informed and made me feel like the only customer he had.
13 December 2024
I was extremely satisfied with my experience at the BMW Centre. Roddy MacPhee and David Lawrence provided outstanding service throughout the entire process, from the initial purchase to the delivery of my new car. Their professionalism, excellent rap
09 December 2024
As previously mentioned, a great experience supported by enthusiasm from the sales staff.
04 December 2024
Graham at Douglas park kept us upto date with the progress of the new car
03 December 2024
Nice showroom in a good location
29 November 2024
Explanation of workings and settings of car could have been more extensive.
28 November 2024
Very knowledgeable, got me all options I desired
12 February 2025
See answer to question 1. Additional time and expense was occurred by me.
11 February 2025
I was completely satisfied
10 February 2025
No reason to be unsatisfied.
09 February 2025
Work was carried out as promised, I felt that my vehicle was given appropriate attention and the technician made sure all issues were resolved. Car was returned clean and tidy.
07 February 2025
It would have been helpful for BMW to have liaised with mot ability regarding the current contract before proceeding with the service.
05 February 2025
The whole experience was good
03 February 2025
Really friendly, efficient and professional service from all involved
03 February 2025
Kept me advised of progress
03 February 2025
Professional and courteous.
01 February 2025
Recalls were performed in under half a day and friendly polite service from David, really appreciated the free gift waiting for me in the car on collection
31 January 2025
All went smoothly.
31 January 2025
Job carried out within time frame and replacement vehicle provided
29 January 2025
Brilliant staff
29 January 2025
Jack in service department and staff in reception were excellent
28 January 2025
Inconsistent service
27 January 2025
I always get fabulous service at Douglas Park Glasgow especially from Liam Strang (customer service ) and Brian (service manager) They take the time to listen to one's concerns with their vehicles
26 January 2025
Had to come in three time to finally get the car taken fir a check and getting a loan car. The loan car was very small compared to SUV i have. This made it really hard to fit the kids and the car seats although i boooked it seven weeks in advance.
25 January 2025
Car passed its MOT and service video sent to me at the time is always informative.
25 January 2025
Ross was good
25 January 2025
Extremely satisfied with any staff member I have spoken to or met face to face.
24 January 2025
Kept in touch and didn't try pushing for sale. I need new tyres
23 January 2025
Very professional with a video as usual
22 January 2025
Great people, great service
22 January 2025
Health check supposedly carried out on the car on the Friday. Told everything was fine. Put it in for MOT on the following Monday and it failed due to a break fluid leak. How was this not spotted when they were looking at my tyres and breaks?!
20 January 2025
Sales person attention
20 January 2025
My car had to get recall work done and a service and it was all done in the one day. They also kept my car overnight as I couldn`t manage back the same day to pick it up. My service bill was covered by the voucher that came with the recall work too.
19 January 2025
BMW service excellent
19 January 2025
David was very informative about the warranty work being carried out. My wife did not feel at all intimidated as she usually does, when taking her car to a garage .She also said the coffee was very nice.
19 January 2025
Very pleasant and helpful service agents. Work of excellent quality and completed within the stated timescale
19 January 2025
The Salesman couldn't have been more helpful, bringing cars to allow me to test drive them and just overall a quality service.
19 January 2025
Good service from staff that are motivated and care about the customer experience
18 January 2025
Good
16 January 2025
The work was carried out quickly once it was in and I think they try their best. But too long to wait to fix a fault in a brand new car due to lack of courtesy cars.
14 January 2025
Got it served and back really quick.
14 January 2025
Car was in from 8:30-5 for only a brake fluid change, requested a clean after but this wasn't completed. I think due to the late running of the work, as was called at 4:30 to say it be ready by 5pm
14 January 2025
They had my car for 6 days to replace a tyre. My tyre and wheel plan is with another company, so they seemed uninterested. After 3 days, I called myself to get the repair authorised to find out they hadn't even given the right information.
11 January 2025
Great service kept me updated throughout the whole process.
11 January 2025
Excellent staff support esp Margaret's, in scheduling and at collection time
10 January 2025
Before service I was getting smoky smell from my AC vent and as per BMW forum it cause is transmission oil service request which was already raised for my car. Post service I still get similar smoky smell.
07 January 2025
Yes all good
06 January 2025
I have questions on the capability of your staff to deal with a customer concern, ability to align and show empathy and handle the situation with care and attention. Two branches, two poor experiences.
02 January 2025
Great staff
01 January 2025
Douglas Park Glasgow were excellent. It's BMW reliability that killed it for me.
30 December 2024
Very well organised
30 December 2024
Always get treated with courtesy and professionalism.
30 December 2024
Too many videos etc
29 December 2024
Had to check in online to save time, had to do the same at the dealership, would rather have spoken to someone.
25 December 2024
Booked service online went to drop car off then told it wasn't bookeded in. Thats after getting confirmation it was booked. So not to happy to book on line again.
25 December 2024
First service went well I had added in comfort access not working wasn't sorted
25 December 2024
Best
23 December 2024
My car wasn't vacuumed/hovered from inside.
23 December 2024
Did what was required kept me informed all the way
23 December 2024
Takes far to long for a basic service . car was untouched until near lunch time despite car drop off at around 8am . near received a video either
21 December 2024
Douglas Park staff are outstanding and very helpful and courteous. Treat customers fairly and with respect.
21 December 2024
Was kept fully informed throughout.
20 December 2024
Service was carried out to spec and was delivered back in good clean condition.
19 December 2024
Only a reset to a unit was done, which does seem to have worked, so that's good. Software still nagging to be updated in car and on bmw app. My quote for the stone chips wasn't provided. So 1 of 3 issues resolved on my visit.
19 December 2024
Very good service
18 December 2024
please se number 1
18 December 2024
Friendly staff and excellent service
18 December 2024
Job done will be back no problems
18 December 2024
Service was good. The express check in however wasn't exactly quicker waited a while as someone was using it then a lady took my details but directed me back to it - someone then opened a locker whilst I was trying to sort mine which caused confusion
18 December 2024
The inside of the car was not vacuumed although I selected complimentary cleaning inside the car. The outside of the car was cleaned.
18 December 2024
See previous answer. Despite warranty work being required, limited courtesy vehicles meant I had no transport for a day and a half
17 December 2024
Every thing was explained well and then completed
16 December 2024
A driver picked the car up and returned it. The routine service was completed. Some extra work was discovered and I was given full information about what it involved.
16 December 2024
From dropping the keys off till picking them up was top class
16 December 2024
Good communication
16 December 2024
Very pleasant staff
16 December 2024
Was advised of a problem with 1 tyre,which I rectified the following day.
14 December 2024
I was made welcome and offered assistance in the best possible manner. I knew I could ask the team anything, and get straight answers.
13 December 2024
Straight forward diagnosis. Repair priced promptly.
13 December 2024
As above
11 December 2024
Very informative and accommodating. Hassle free.
10 December 2024
Great service from start to finish
10 December 2024
Good service but through away my spare drivers footwell car mat
10 December 2024
Work done on time, staff professional and friendly and waiting area very comfortable.
10 December 2024
Having fitted my rear winter wheels on the Wednesday, one of the wheels fell off on the Saturday evening while my wife drove the vehicle. Evidently the job was not done properly. I'm away on business but will engage dealer directly on my return.
09 December 2024
Because it was!
07 December 2024
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05 December 2024
Very good service and we were kept advised at all times of progress
04 December 2024
Because you send a video of checking vehicle .
03 December 2024
2 hours 20 minutes was a long wait for a while-you-wait MOT but refreshments and Netflix kept me reasonably happy.
03 December 2024
Excellent service and kept me up to date at all stages of repair
03 December 2024
Very accommodating as I was in very early on day of service and the main driver man was good enough to book me well before the 7:30 time service department opening time to allow me to get on my way .
03 December 2024
Extremely
03 December 2024
Staff are friendly and helpful and they are willing to keep th car for a few extra days if I'm not going to be in Glasgow to collect it after its service - important for people who live on a Scottish island and try to fit as much into a visit as poss
03 December 2024
Girl was very helpful when I called & also kept me informed as to return of my Car.
03 December 2024
Professional advice
02 December 2024
Connor was an experienced salesman and kept us updated throughout the process.
02 December 2024
Very smooth process
02 December 2024
I was really impressed with the service procedure. The video of the examination of my car was really good, I've never seen something like this offered by any other mechanic I've used. My MOT and service was very professionally done
02 December 2024
Great experience and car lovely and clean and recall carried out.
01 December 2024
Job done very well
01 December 2024
All went well. Polite and efficient.
30 November 2024
Work was completed on time
29 November 2024
Excellent service Very polite staff Commendable Dr Balaji
29 November 2024
Friendly staff
28 November 2024
All work carried out, I needed my car back early and the guys did their best to meet this, however a part was needed which has to be ordered. It was ready early pm the next day I was advised of delay and it was ready early pm next day
28 November 2024
I had no issues with the garage, was a painless process
28 November 2024
Staff make the experience pleasant
28 November 2024
Could not have helped more
28 November 2024
I've bought my last two cars from Douglas Park. Jack rang me in advance of the MOT and service to go over everything. I drove from Newcastle to Glasgow as I was keen to have the same team look after my car. I can't fault the customer service.
27 November 2024
Their customer service advisors were helpful and ensured i was kept up to date throughout the process
27 November 2024
Attention and updates received whilst the car was at this branch being serviced was first class
27 November 2024
Tried to charge me for a diagnostic fee to clear an error message left by official BMW servicing. Otherwise a quick and efficient service
27 November 2024
As I was waiting to collect my car, the service staff carried out the work efficiently and very speedily. Very satisfied
26 November 2024
Always do a great job, and once again staff win it for me
26 November 2024
Was given am advisory on my pads and disks. No hard sale to get them done and more advisory on when to get them done. Excellent.
26 November 2024
To date it's always went like clockwork.
26 November 2024
Everything was made clear so good customer service
25 November 2024
Jack, he's very customer focused, very helpful.
25 November 2024
Good service. Expensive cost to replace my window wipers if honest but I got it done to keep it all simple for myself.
25 November 2024
All went very smooth one comment is I asked if I could wait on my car getting serviced and was told no I dropped my car off at 7-25am returned at 3-45 to be told car service just started finished at 4-15 why could I not have waited for my car
24 November 2024
I asked for a price to carry out repairs but never received it.
23 November 2024
Easy to get to and check in process was fine
23 November 2024
Quick and efficient
22 November 2024
Kept up to date with any additional work required
08 February 2025
Easy to contact and very helpful.