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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
386 ratings and 186 comments received in the last 90 days.
09 December 2024
As previously mentioned, a great experience supported by enthusiasm from the sales staff.
04 December 2024
Graham at Douglas park kept us upto date with the progress of the new car
03 December 2024
Nice showroom in a good location
29 November 2024
Explanation of workings and settings of car could have been more extensive.
28 November 2024
Very knowledgeable, got me all options I desired
15 November 2024
Kept well informed of the delivery
13 November 2024
Brilliant service
05 November 2024
Graeme Gibson who I dealt with in Douglas Park Glasgow - was very helpful happy to answer any questions everything is really easy. Would recommend people and would pass on Graeme's name.
30 October 2024
Cameron (salesman) was lovely, I had to cancel my current insurance and take out a new policy which took a little longer than usual for a handover but he was more than considerate of this.
30 October 2024
All done at Glasgow- done and dusted In a couple of days ! Huge thanks to Dylan
24 October 2024
Very pleased. Was made to feel welcome. Was treated with respect and kept informed about the process of purchasing the vehicle via BMW finance
10 October 2024
My experience all throw the process was faultless nothing was to much trouble.for him
09 October 2024
Dylan Prendergast made the process so easy and his expertise ensured that I got the perfect car. Also Chris Harvie was fantastic.
07 October 2024
Finally ordered my dream car a BMW M4 Competition in Isle of Man Green, Silverstone leather & carbon dash, switched the brake calipers from blue to red only to wait 3 months for my car to arrive fitted with blue calipers, took the shine off the day
03 October 2024
As an existing BMW driver the service was as excellent as expected, brand new car signed for and picked up within 4 days.
02 October 2024
Everything went well
30 September 2024
The salesman Graeme Gibson who dealt with us was very professional and really went the extra mile to get us the car and deal to suit our requirements. He was also so patient in dealing with my wife and my questions
30 September 2024
Connor at Douglas Park Glasgow created a great buying experience. He listened to what I wanted and provided options. He explained the products clearly allowing me to make an informed choice.
30 September 2024
It was a very enjoyable experience
28 September 2024
Very help staff. Everything explained clearly
26 September 2024
Roddy made the online paperwork really easy, presented the car immaculately in the showroom and showed us the features and helped set up the systems we wanted.
24 September 2024
Connor dealt with everything seamlessly.
24 September 2024
Listened to what I needed, wasn't pushy, very keen to help.
24 September 2024
Very good
21 September 2024
Graeme Gibson was brilliant. Non pushy, knowledgable and direct in answering questions.
13 December 2024
Straight forward diagnosis. Repair priced promptly.
13 December 2024
As above
11 December 2024
Very informative and accommodating. Hassle free.
10 December 2024
Work done on time, staff professional and friendly and waiting area very comfortable.
10 December 2024
Great service from start to finish
10 December 2024
Good service but through away my spare drivers footwell car mat
10 December 2024
Having fitted my rear winter wheels on the Wednesday, one of the wheels fell off on the Saturday evening while my wife drove the vehicle. Evidently the job was not done properly. I'm away on business but will engage dealer directly on my return.
09 December 2024
Because it was!
07 December 2024
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05 December 2024
Very good service and we were kept advised at all times of progress
04 December 2024
Because you send a video of checking vehicle .
03 December 2024
2 hours 20 minutes was a long wait for a while-you-wait MOT but refreshments and Netflix kept me reasonably happy.
03 December 2024
Excellent service and kept me up to date at all stages of repair
03 December 2024
Very accommodating as I was in very early on day of service and the main driver man was good enough to book me well before the 7:30 time service department opening time to allow me to get on my way .
03 December 2024
Extremely
03 December 2024
Staff are friendly and helpful and they are willing to keep th car for a few extra days if I'm not going to be in Glasgow to collect it after its service - important for people who live on a Scottish island and try to fit as much into a visit as poss
03 December 2024
Girl was very helpful when I called & also kept me informed as to return of my Car.
03 December 2024
Professional advice
02 December 2024
Great experience and car lovely and clean and recall carried out.
02 December 2024
Connor was an experienced salesman and kept us updated throughout the process.
02 December 2024
Very smooth process
02 December 2024
I was really impressed with the service procedure. The video of the examination of my car was really good, I've never seen something like this offered by any other mechanic I've used. My MOT and service was very professionally done
01 December 2024
All went well. Polite and efficient.
01 December 2024
Job done very well
30 November 2024
Work was completed on time
29 November 2024
Excellent service Very polite staff Commendable Dr Balaji
29 November 2024
Friendly staff
28 November 2024
I've bought my last two cars from Douglas Park. Jack rang me in advance of the MOT and service to go over everything. I drove from Newcastle to Glasgow as I was keen to have the same team look after my car. I can't fault the customer service.
28 November 2024
Staff make the experience pleasant
28 November 2024
Could not have helped more
28 November 2024
All work carried out, I needed my car back early and the guys did their best to meet this, however a part was needed which has to be ordered. It was ready early pm the next day I was advised of delay and it was ready early pm next day
28 November 2024
I had no issues with the garage, was a painless process
27 November 2024
Tried to charge me for a diagnostic fee to clear an error message left by official BMW servicing. Otherwise a quick and efficient service
27 November 2024
Attention and updates received whilst the car was at this branch being serviced was first class
27 November 2024
As I was waiting to collect my car, the service staff carried out the work efficiently and very speedily. Very satisfied
27 November 2024
Their customer service advisors were helpful and ensured i was kept up to date throughout the process
26 November 2024
To date it's always went like clockwork.
26 November 2024
Always do a great job, and once again staff win it for me
26 November 2024
Everything was made clear so good customer service
26 November 2024
Was given am advisory on my pads and disks. No hard sale to get them done and more advisory on when to get them done. Excellent.
25 November 2024
Jack, he's very customer focused, very helpful.
25 November 2024
All went very smooth one comment is I asked if I could wait on my car getting serviced and was told no I dropped my car off at 7-25am returned at 3-45 to be told car service just started finished at 4-15 why could I not have waited for my car
25 November 2024
Good service. Expensive cost to replace my window wipers if honest but I got it done to keep it all simple for myself.
24 November 2024
I asked for a price to carry out repairs but never received it.
23 November 2024
Quick and efficient
23 November 2024
Easy to get to and check in process was fine
22 November 2024
Kept up to date with any additional work required
21 November 2024
I have listed that waterjets needed to be checked. Even though I didn't specify those were to be done before MOT but hoped all things were done before MOT was conducted (and failed), since this is recorded in the history
20 November 2024
Kelsy was superb, very engaging & informative
19 November 2024
Kept you informed every step of the way.polite and knowledgeable
18 November 2024
All the work was completed to my satisfaction
18 November 2024
Excellent communication
18 November 2024
No issues post service
18 November 2024
Staff waited til I got there after business hours as the traffic was ridiculous on approach. Can't thank the girls enough. I was only 10 mins later but I appreciate them waiting after me calling to say I will be there. Staff are always courteous.
18 November 2024
Everything was perfect on the day.
18 November 2024
Always kept informed and work always done to a good standard
18 November 2024
It wasn't fixed when they said it was after I paid the bill. The mechanics never carried out the job had to wait an extra 3 days.
18 November 2024
Was told by your service engineer that, as I was now in France and could not return the car to your garage, nothing could be done.
18 November 2024
The staff at the desk and when I phoned were so helpful and the guys doing the work seem to have done a great job
18 November 2024
All work finished to a good standard.
17 November 2024
Lack of awareness of me waiting with no one else there.
17 November 2024
My car was just in for a vehicle recall fix so this is all i can leave answer for
16 November 2024
No issues
16 November 2024
No problems at all staff and service first class
16 November 2024
I was kept in touch throughout the recall
15 November 2024
Efficient and friendly
15 November 2024
Very happy with the last service provided
12 November 2024
Would a five but felt the cost for the brake fluid replacement was very high
12 November 2024
Took the car in and had the recall issues fixed with no drama whatsoever (a pleasant change)
11 November 2024
Job done. Car fixed
11 November 2024
From when my car was picked up , serviced and delivered back to me, everything went very smoothly and I was kept informed.
11 November 2024
Excellent communication pre service and excellent service during and after service.
10 November 2024
Very good experience especially from the person dealing with my vehicle. Nice of him to leave a complimentary waterbottle and foot mats
09 November 2024
The car was in for a recall.I was disappointed that a message relating to my oil level was not reported and I only found out on my drive home
08 November 2024
Very happy and received a surprise £100 voucher towards my air conditioning service, so unexpected and very much appreciated!
07 November 2024
Staff very friendly and very helpful.
07 November 2024
David was great , ensured a great service from start to finish .courteous, professional, precise and delivered what was promised !
06 November 2024
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05 November 2024
I wasn't allowed to authorise the extra work my vehicle needed, as I was told the workshop was too busy.
05 November 2024
Was told when the car was booked in for repair that a recall was due and would be fixed. This was also discussed when I dropped the car. On checking the invoice the recall was not fixed nor was this explained when I picked the car up.
05 November 2024
Staff members showed Professionalism Communication was great
04 November 2024
I arrived a day early (not clear if my fault or yours). Your man in Service was excellent - got me slotted in and had the work completed in three hours. Brilliant service.
04 November 2024
Excellent service
02 November 2024
Roddy was extremely helpful and professional through the whole sales journey. He was honest and genuine, and I would recommend him, even though we are based in Belfast.
02 November 2024
My car had no engine management light and has been repaired.
31 October 2024
Straightforward job done in a reasonable timescale, and informed of vehicle inspection via video link.
31 October 2024
Confusion over waiting appointment.
31 October 2024
All work carried out to my satisfaction. Appreciated the helpfulness of service and reception staff.
29 October 2024
Easy, efficient and professional.
29 October 2024
You know the job is getting done right
29 October 2024
Great service
29 October 2024
Got what expected
29 October 2024
I have waited 6 years for this recall work. When I got it back I was given a service update in a Mini folder. The feedback was inaccurate. The worst was probably that the front tyres needed urgent replacement as the tread was 2mm. They are 3.9mm.
29 October 2024
staff where very friendly
28 October 2024
Wasn't expecting to be charged for service scope
28 October 2024
Dropped car at 7.50am. Didn't hear anything so I called about 3.30pm to be told car had just gone in for its service. I needed car that evening but no guarantees could be given for car being available. I had to cancel my business meeting
27 October 2024
Check in and out went smoothly and price was advised at outset.
26 October 2024
As before good service, good communication and overall satisfied
24 October 2024
Friendly and helpful staff - good communication No available transport to city Expensive
23 October 2024
Nice intelegent people
22 October 2024
My car has been called for another recall, a day after I got it back , which now I'm having to take a day off work , which is a wasted holiday when it could have been done in the same day
21 October 2024
Generally very good.
21 October 2024
Work carried out to an exceptional standard. Vehicle cleaned and valeted to a high standard. Nice touch, a bottle of water for the the drive home. Car check video sent was very useful.
21 October 2024
Jack was exceptional. The service team made everything nice and clear. Easy to understand and very friendly
21 October 2024
All work was carried out as requested and my car was presented back to me washed and cleaned
21 October 2024
Generally satisfied
21 October 2024
Staff are professional yet down to earth. So nice and very knowledgeable
21 October 2024
I always recieve perfect service at BMW. I like the reassurance that my car is always in good hands and maintained to the highest standard. I have used Douglas park for years and will continue to do so.
20 October 2024
Great level of service from Jack.
20 October 2024
Service was excellent
19 October 2024
Job done
18 October 2024
Great work by the mechanics and the team. The video I received was really informative.
18 October 2024
I've been to many different garages over the years with different vehicles but BMW Douglas Park is one of the best highly recommended from me
17 October 2024
Courteous and efficient
17 October 2024
My dealings were with a young gentleman called Liam Strang. Liam resolved the problem of replacing my failed gearbox in a manner that was both totally unexpected and to my considerable financial benefit. I can't thank Liam enough for his assistance.
17 October 2024
Service time slot perfect and very efficient. Service advisor very helpful and answered my queries fully. I completed the online check in process and requested clean of air con as a selected option, however was overlooked. Not essential, no problem.
17 October 2024
Was able to book in at relatively short notice. Was well looked after by Kelsey during the booking process and by Adrianna on the day itself.
16 October 2024
process very simple
16 October 2024
It's the team members at BMW service at Douglas Park Glasgow that reminds us why we continue being a loyal BMW customer especially over the past decade. Thank you guys!
16 October 2024
I was very pleased with the service provided by the glasgow service centre.
15 October 2024
Kept informed
15 October 2024
Unfortunately car was in for a week as part had to come from Germany but kept updated and now all good.
15 October 2024
Got the car with everything I wanted
15 October 2024
Whole experience was excellent and the staff were very helpful.
15 October 2024
Good service, however couldn't quote a price without reading the key - so needed to physically come in to have the key read. (Wouldn't quote even though they were asked for a price for both smaller and larger services)
14 October 2024
Work done quickly and effectively and well communicated.
14 October 2024
Needed the car back by a certain time and wasn't disappointed
12 October 2024
Every time I contact the Glasgow Service Department I am treated like a friend. The staff at Reception particularly Liam, Ariana and Kelsey are highly efficient and a joy to deal with. Brian in the Service Dept is wonderful a BMW font of knowledge
11 October 2024
Margaret Duncanson was very helpful and managed to book us in on the day to repair a tyre and service the car. Also excellent service on collection.
10 October 2024
Vehicle was booked in for an egr recall but the team managed to also replace my airbag which was also subject of a recall, thus saving me an additional visit. David Smith also helped me install my BMW app on my phone.
07 October 2024
The people are brilliant. The technology used was very clever and easy to understand... talked through the issues on video which let me see exactly what was wrong... excellent service
06 October 2024
Timely
06 October 2024
Satisfied with service but felt waiting time to get car back was too long for a minor brake fluid service.
05 October 2024
Very quick and kept me informed
04 October 2024
Good but always seem to find faults which are general wear and tear
03 October 2024
All staff members were very helpful and friendly
02 October 2024
Easy to park in a nice wide space unlike some dealerships! Express check in works a treat too.
02 October 2024
Kept informed of what was happening on day. Provided updates.
01 October 2024
Run inservice so no issues. The car wash could have been better, And my car wasn't that dirty. Will be back for next service.
30 September 2024
Don't really know what you were fixing but then I had an unexpected expensive repair on top of that.
30 September 2024
Booked a waiting service for my major oil service; arrived as agreed at 1100 hrs and everything complete by just after 1400 hrs. Superb.
30 September 2024
Smooth process, no issues
29 September 2024
Fantastic service from start to finish. Efficient and reliable
28 September 2024
Kept informed about progress and everything went well.
27 September 2024
All work completed to a high standard. Kept informed of progress by service advisor.
27 September 2024
Professional, efficient and friendly staff.
27 September 2024
Excellent service from start to finish. Kelsey was extremely helpful on the phone initially and David Smith was excellent at keeping us updated and in person at pick up. Friendly and efficient.
25 September 2024
all items discussed were delivered to highest standard
24 September 2024
Very smooth process. Friendly staff.
24 September 2024
I was kept informed of the process even received a video
23 September 2024
No complaints, great service
22 September 2024
A young gentleman called Liam gave me Great Customer Service from start till finish with my visit at BMW , he was very friendly , polite and very well mannered ??
22 September 2024
Even charged my car for my return, thanks.
22 September 2024
The work that you said was carried out and your vehicle checks were thorough and informative.
22 September 2024
As above - but mainly due to good communication and no nasty surprises.
21 September 2024
All good
21 September 2024
There was a issue requiring Douglas Park to discuss with BMW , this was done and i was always in the loop - great service and communication
21 September 2024
Totally satisfied, quality service, from a quality team
20 September 2024
Very satisfied, it's been along time waiting on this recall but you guys were 1st class!
20 September 2024
Mostly satisfied. However, no explanation was given as to why 3 of the year old tyres had worn to 3mm while the 4th had only worn to 6mm. This seems strange and concerning.
13 December 2024
I was extremely satisfied with my experience at the BMW Centre. Roddy MacPhee and David Lawrence provided outstanding service throughout the entire process, from the initial purchase to the delivery of my new car. Their professionalism, excellent rap